{"id":15937,"date":"2024-03-14T20:38:56","date_gmt":"2024-03-14T20:38:56","guid":{"rendered":"https:\/\/viokart.com\/home\/?page_id=15937"},"modified":"2024-03-14T20:38:56","modified_gmt":"2024-03-14T20:38:56","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/viokart.com\/home\/return-refund-policy\/","title":{"rendered":"Return &\u00a0Refund Policy"},"content":{"rendered":"\n

1. Returns and Refunds:<\/strong><\/p>\n\n\n\n

a. Eligibility for Returns:<\/strong>
– Viokart.com accepts returns for products that are defective, damaged, or incorrect.
– Returns may be initiated within 7* days from the date of delivery.<\/p>\n\n\n\n

b. Non-Eligibility for Returns:<\/strong>
– Products marked as non-returnable on the Platform.
– Products with signs of use or damage caused by the customer.<\/p>\n\n\n\n

2. How to Initiate a Return:<\/strong><\/p>\n\n\n\n

a. Contact Customer Support:
– Users must contact Viokart.com Customer Support via payments@viokart.com\/7377676511 to initiate a return.
– Provide order details, reason for return, and any supporting documentation (photos, etc.).<\/p>\n\n\n\n

b. Return Authorization:<\/strong>
– Viokart.com will review the request and issue a return authorization if eligible.
– Users will be provided with instructions on how to return the item.<\/p>\n\n\n\n

3. Refund Process:<\/strong><\/p>\n\n\n\n

a. Verification:<\/strong>
– Upon receiving the returned item, Viokart.com will inspect and verify the condition of the product.<\/p>\n\n\n\n

b. Refund Approval:<\/strong>
– If the return is approved, Viokart.com will initiate the refund process.
– Refunds will be issued to the original payment method.<\/p>\n\n\n\n

c. Refund Timeframe:<\/strong>
– The time it takes for the refund to be processed may vary, but Viokart.com aims to complete the process within 7* business days.<\/p>\n\n\n\n

4. Refund Methods:<\/strong><\/p>\n\n\n\n

a. Original Payment Method:<\/strong>
– Refunds will be credited to the original payment method used for the purchase.<\/p>\n\n\n\n

b. Store Credit (if applicable):<\/strong>
– Viokart.com may offer store credit as an alternative to a refund.<\/p>\n\n\n\n

5. Shipping Costs:<\/strong>
Viokart.com will refund the original shipping cost if the return is a result of an error on our part (e.g., incorrect item shipped).
Users are responsible for return shipping costs unless otherwise specified.
 <\/p>\n\n\n\n

6. Cancellation of Orders:<\/strong>
Users may cancel an order before it is shipped for a full refund.
Once an order is shipped, the standard return process applies.
 <\/p>\n\n\n\n

7. Contact Information:<\/strong>
For any queries related to returns and refunds, users can contact Viokart.com Customer Support at payments@viokart.com\/7377676511<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

1. Returns and Refunds: a. Eligibility for Returns:– Viokart.com accepts returns for products that are defective, damaged, or incorrect.– Returns may be initiated within 7* days from the date of delivery. b. Non-Eligibility for Returns:– Products marked as non-returnable on the Platform.– Products with signs of use or damage caused by the customer. 2. How […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15937","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/viokart.com\/home\/wp-json\/wp\/v2\/pages\/15937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viokart.com\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viokart.com\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viokart.com\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/viokart.com\/home\/wp-json\/wp\/v2\/comments?post=15937"}],"version-history":[{"count":1,"href":"https:\/\/viokart.com\/home\/wp-json\/wp\/v2\/pages\/15937\/revisions"}],"predecessor-version":[{"id":15938,"href":"https:\/\/viokart.com\/home\/wp-json\/wp\/v2\/pages\/15937\/revisions\/15938"}],"wp:attachment":[{"href":"https:\/\/viokart.com\/home\/wp-json\/wp\/v2\/media?parent=15937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}