Viokart E-commerce Website Shipping Policy

Last Updated: 01.01.2024

1. Shipping Information:

At Viokart, we strive to provide a seamless and reliable shipping experience for our customers. Please read the following information to understand our shipping policies.

2. Shipping Destinations:

We currently ship to addresses within INDIA. For specific shipping destinations, please refer to the checkout page during the ordering process.

3. Processing Time:

Orders are typically processed within 1* business days (excluding weekends and holidays) after payment verification. Processing time may vary based on the product type and stock availability. Customized or made-to-order items may have longer processing times, which will be indicated on the product page.

4. Shipping Methods:

We offer the following shipping methods:

Shipping times are estimates and may vary depending on factors beyond our control, such as customs clearance and courier delays.

5. Shipping Costs:

Shipping costs are calculated based on the weight of your order, the selected shipping method, and the destination. The total shipping cost will be displayed during the checkout process before payment.

6. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track the status of your shipment through our website or the courier’s tracking portal.

7. Customs and Duties:

Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities. Viokart is not responsible for delays or additional charges related to customs processes.

8. Shipping Delays:

While we strive to deliver your orders promptly, unforeseen circumstances such as weather conditions, customs issues, or other external factors may cause shipping delays. We appreciate your understanding and patience in such situations.

9. Undeliverable Packages:

In the event that a package is undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, the customer will be responsible for any additional shipping costs incurred for re-delivery.

10. Contact Us:

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at contact@viokart.com.