1. Returns and Refunds:
a. Eligibility for Returns:
– Viokart.com accepts returns for products that are defective, damaged, or incorrect.
– Returns may be initiated within 7* days from the date of delivery.
b. Non-Eligibility for Returns:
– Products marked as non-returnable on the Platform.
– Products with signs of use or damage caused by the customer.
2. How to Initiate a Return:
a. Contact Customer Support:
– Users must contact Viokart.com Customer Support via payments@viokart.com/7377676511 to initiate a return.
– Provide order details, reason for return, and any supporting documentation (photos, etc.).
b. Return Authorization:
– Viokart.com will review the request and issue a return authorization if eligible.
– Users will be provided with instructions on how to return the item.
3. Refund Process:
a. Verification:
– Upon receiving the returned item, Viokart.com will inspect and verify the condition of the product.
b. Refund Approval:
– If the return is approved, Viokart.com will initiate the refund process.
– Refunds will be issued to the original payment method.
c. Refund Timeframe:
– The time it takes for the refund to be processed may vary, but Viokart.com aims to complete the process within 7* business days.
4. Refund Methods:
a. Original Payment Method:
– Refunds will be credited to the original payment method used for the purchase.
b. Store Credit (if applicable):
– Viokart.com may offer store credit as an alternative to a refund.
5. Shipping Costs:
Viokart.com will refund the original shipping cost if the return is a result of an error on our part (e.g., incorrect item shipped).
Users are responsible for return shipping costs unless otherwise specified.
6. Cancellation of Orders:
Users may cancel an order before it is shipped for a full refund.
Once an order is shipped, the standard return process applies.
7. Contact Information:
For any queries related to returns and refunds, users can contact Viokart.com Customer Support at payments@viokart.com/7377676511
